Returns & Refund
At Cafelite, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused, in original condition, and in its original packaging
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Proof of purchase is required
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The product must not be damaged due to misuse
Returns requested after 14 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Used products
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Items damaged due to improper use
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Items without original packaging
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Items purchased during final sale or clearance promotions
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days, depending on your payment provider
Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos or videos of the issue
Once verified, we will offer a replacement or a full refund at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, the order may already be in processing and cannot be canceled.
Late or Missing Refunds
If you have not received your refund after approval:
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Check your bank or payment provider
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Contact your credit card company
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Reach out to us for assistance
Contact Us
For all return and refund requests, please contact us:
📧 Email: contact@cafelite-store.com
🌐 Website: www.cafelite-store.com